Política de privacidad

Last updated: July 2026

CrownCraft ("we," "us," or "our"), operated by Raúl Barrajón Muñoz (NIF: 73165045K), is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit crowncraftwatch.com or make a purchase.

1. Data Controller

Raúl Barrajón Muñoz
NIF: 73165045K
Zaragoza, Spain
Email: hello.crowncraft@gmail.com

2. Information We Collect

When you visit our store or place an order, we collect the following types of information:

  • Personal identification: name, email address, phone number.
  • Shipping and billing information: postal address, payment details (processed securely by our payment providers).
  • Order information: products purchased, order value, transaction history.
  • Browsing data: IP address, browser type, pages visited, time spent on pages, and referring URLs, collected through cookies and similar technologies.

3. How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders, including the hand-assembly and quality control of your timepiece.
  • Communicate with you about your order status, production updates, shipping, and customer support inquiries.
  • Send marketing communications (only with your explicit consent). You can unsubscribe at any time.
  • Improve our website, products, and customer experience.
  • Comply with legal and regulatory obligations.

4. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

  • Contractual necessity: to fulfill your purchase and deliver your order.
  • Legitimate interest: to improve our services and prevent fraud.
  • Consent: for marketing communications and non-essential cookies.
  • Legal obligation: to comply with tax, accounting, and consumer protection laws.

5. Third-Party Services

We share your data only with trusted third parties necessary to operate our business:

  • Shopify: our e-commerce platform, which hosts our store and processes transactions.
  • Payment processors: Stripe, Klarna, Bizum, and PayPal, which handle payment securely.
  • Shipping carriers: to deliver your orders worldwide.
  • Email marketing: Klaviyo, to send communications you have opted into.
  • Analytics: to understand website traffic and improve our store.
  • Meta (Facebook/Instagram): for advertising purposes, through the Meta Pixel, only with your consent.

We do not sell, trade, or rent your personal information to any third party.

6. Cookies

Our website uses cookies to enhance your browsing experience. These include:

  • Essential cookies: required for the website to function (cart, checkout, session).
  • Analytics cookies: to understand how visitors interact with our site.
  • Marketing cookies: to deliver relevant advertising (e.g., Meta Pixel).

You can manage your cookie preferences at any time through your browser settings or our cookie consent banner.

7. Your Rights (GDPR)

Under the General Data Protection Regulation, you have the right to:

  • Access the personal data we hold about you.
  • Rectify any inaccurate or incomplete data.
  • Request erasure of your data ("right to be forgotten").
  • Restrict or object to certain processing of your data.
  • Data portability: receive your data in a structured, commonly used format.
  • Withdraw consent at any time for marketing communications.

To exercise any of these rights, contact us at hello.crowncraft@gmail.com. We will respond within 30 days.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including warranty support, and as required by applicable law (e.g., tax records are kept for the period required by Spanish tax law).

9. Data Security

We implement industry-standard security measures to protect your personal data, including SSL encryption on our website and secure payment processing through PCI-compliant providers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact

If you have questions or concerns about your privacy, contact us at:
Email: hello.crowncraft@gmail.com

You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.