Refund policy

At CrownCraft, every timepiece is hand-assembled by our watchmakers exclusively for you. Because each watch is crafted to order, we take great care to ensure it meets our rigorous quality standards before it reaches your wrist. However, if you are not completely satisfied, we offer a fair return process in accordance with EU consumer protection regulations.

Right of Withdrawal

Under EU Directive 2011/83/EU, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason.

To exercise this right, please contact us at hello.crowncraft@gmail.com with your order number and reason for return. We will provide you with return instructions promptly.

Return Conditions

To be eligible for a return, items must meet the following conditions:

  • The return request must be made within 14 calendar days of delivery.
  • The watch must be unworn, in its original condition, with no scratches, marks, or signs of use.
  • All original packaging must be included: watch box, warranty card, protective materials, and any accessories delivered with the watch.
  • The protective caseback sticker and any protective films must remain intact.

Return Shipping Costs

  • Standard returns: The customer is responsible for return shipping costs. We recommend using a tracked and insured shipping service, as we cannot be held responsible for items lost or damaged in transit.
  • Defective or incorrect items: CrownCraft will cover all return shipping costs if the watch arrives with a manufacturing defect or if we sent the wrong item.

Refund Process

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

2-Year Warranty

CrownCraft watches come with a 2-year warranty covering manufacturing defects in the movement and assembly. This warranty does not cover:

  • Normal wear and tear (scratches on the case, crystal, or bracelet/strap).
  • Damage caused by misuse, impacts, or unauthorized modifications.
  • Water damage resulting from improper use beyond the watch's rated water resistance.
  • Battery replacements (for quartz models).

To submit a warranty claim, contact us at hello.crowncraft@gmail.com with your order number, warranty card details, and photos or a description of the issue. We will arrange repair or replacement at no cost to you.

Non-Returnable Items

We cannot accept returns on watches that have been worn, scratched, resized, or modified in any way.

Contact Us

For any questions about returns, refunds, or warranty claims, reach out to us at hello.crowncraft@gmail.com.